FAQ

❓ Frequently Asked Questions (FAQs)

Placing an order is simple and convenient!

Once your order is confirmed, we will process it immediately.

We accept secure payments through our trusted payment gateway. You can pay using:

All transactions are safe and encrypted.

📦 Order Dispatch:
All confirmed orders are dispatched on the same day or next business day.

📍 Delivery Timeline:

Within Tamil Nadu: 2 – 3 business days
Outside Tamil Nadu: 3 – 7 business days
(Excluding Government holidays and unforeseen courier delays)

You can reach us easily through call or WhatsApp.

📱 Contact Number: 88259 13249
🕒 Call & Support Timings:
Monday to Saturday – 10:30 AM to 7:00 PM

(Shipping charges may vary based on location and order weight.)

Once your order is shipped, we will share the tracking details via WhatsApp.

You can track your shipment directly on the courier partner’s website using the provided tracking ID.

Currently, we deliver only within India.

Orders are processed immediately after payment confirmation.

If you wish to modify or cancel your order, please contact us immediately. We will try our best to assist you before dispatch.

Yes! We are available both online and offline.

You can shop through:

📍 Store Address:
35, 1st Floor, Muthu Complex,
NGGO Colony, Erode – 638009
(Above City Mart)

Currently, we do not offer returns.

✔ Exchanges are allowed only for:

✔ Exchange requests will be verified by our team
✔ Refunds are not possible

⚠️ Unboxing video is mandatory to process exchange requests.

We sincerely apologize if you receive a damaged product. We ensure strict quality checks, but in rare cases:

✔ Please record an unboxing video
✔ Contact us within 5 days of delivery
✔ Share product details and proof with our support team

We will assist you with the exchange process.